FREQUENTLY ASKED QUESTIONS / TERMS & CONDITIONS
- CONTACT US
Call us at 537-9946. Our office hours are Monday – Friday, 8am – 5pm.
Visit Us: Our office and showroom are located at … – Can in insert a location code that pulls up on waze or on google maps for people to find us?
Email Us: [email protected]
2a. PRODUCT AVAILABILITY & CONFIRMING ORDER:
In stock on island – In-stock items on island items are generally available for delivery 1 – 3 days after payment is received depending on the item. All items purchased electrical and gas are factory checked by our technician to ensure that the item is in ideal working condition – before collection / delivery of the item to the customer. This step assists in ensuring that you receive an item that you will be ideal working condition based on the manufacturer’s specifications. Some items will also require our technician to complete commissioning/installation at your location, all of which will be advised / arrange at the point of sale.
2b. DROP SHIPMENT – Expected delivery time will be communicated to you at or before the time or confirmation of purchase – and is based entirely on the immediate availability of the item from the manufacturer.
3.0 CANCELLING/ MODIFYING / RETURNS / EXCHANGES:
3a. AVAILABLE ON ISLAND STOCK –
Please contact us as soon as possible if you wish to modify/cancel your order.
Returns & Exchanges:
We take great pride in the quality of our merchandise. If you are not satisfied with your purchase we will gladly exchange (once an exact replacement is available on island) any item in its original, unused condition and packaging with your proof of purchase from 1st Choice Restaurant Equipment Sales within 5 days of receipt or issue a store credit for the current value of that item. In certain cases, such as items requiring assembly, a usage or restocking fee may apply on your return.
In the unlikely event you discover a manufacturing defect with any of our products, please contact us to arrange the repair or replacement of this product.
Kindly note that this excludes defects resulting from use outside of normal conditions, including excessive wear, inadequate maintenance, voltage or electrical fluctuations or other defects not covered by a manufacturer’s warranty.
3b. DROP SHIPMENTS:
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible. Sorry, we cannot accept exchanges on any special order or sale items.
4.0 Can you ship overseas?
It depends on the item. Some items we can ship overseas, however given the size/weight etc on items we sell, we usually find it more economical for our customers to offer our drop shipment service.
5.0 Are items found online available in store?
Yes, items can be found instore/showroom depending on stock level and update of the website.
6.0 Can I purchase and collect in store?
Yes, you can purchase and collect the item. Delivery is optional but in some circumstances is strongly recommended. However, the option will always be yours.
7.0 What are my delivery options?
We offer optional delivery at a flat fee of BDS $146.88 ($125.00+ 17.5% Vat) or you can collect in store.
8.0 What happens if I order an item that is out of stock?
A customer service representative will call you and advise you of the out of stock items and suggest a familiar product.
8.0 PRICE CHANGES AND UPDATES:
All prices for items in Barbados, are listed inclusive of 17.5% Vat and are subject to change without notice.
Delivery cost or installation costs are not included in the pricing quoted on the website or in our showroom. In the rare event that a product is listed at an incorrect price due to a website error, 1st Choice Restaurant Equipment Sales will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
9.0 RECEIPT OF THE INCORRECT PRODUCT:
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our office with a picture of the of the incorrect product received. We will work with you to reship the correct item or offer a refund. Note if the item is removed from the original packaging that a restocking fee might be applied.
10.0 ASSEMBLY & DELIVERIES:
We offer assembly and in house factory check service at no cost to the customer. We aim to inspect every item that we offer before delivery and we encourage you to do the same prior to and at the time of sale. We do offer delivery service for bulk items or heavy/bulky items at a nominal cost based on the technicality of the delivery. If you need a delivered item returned, contact us to determine the reason and to get a return authorization. In certain circumstances, a usage or restocking fee may apply and additional collection fees may be charged.
We accept the following tenders for payment:
- Cash – Barbados or United States dollars
- Credit Cards – Visa, Cave Shepherd Visa or Mastercard
- Debit Cards – local debit cards on the CARIFs network
- Personal or Corporate Cheques –Cheque purchases will be placed on hold for 5 business days until they clear. The holding period is not required if a certified cheque is provided or if pre-approved by management.
- Wire Transfer – We accept wire transfers for orders $500 and over but intermediary bank charges should be included in the initial payment value. The order will be placed on hold until the payment is received.
- MMoney Mobile app
- CS Mobile (Cave Shepherd Mobile app)
Once payment is cleared, the order will be released to process for delivery/shipment.